Privacy Policy | Meru App

1 Introduction

Meru County respects your privacy and is committed to protecting your personal data in accordance with Kenya's Data Protection Act, 2019. This Privacy Policy explains what information Meru App collects, how it is used, and the rights you have regarding your personal data. Meru App is published by Nexindi Tech.

By using Meru App, you consent to the collection and use of your information as described in this policy. If you do not agree with this policy, please do not use the application.

2 Information We Collect

We collect the following categories of personal information to provide and improve our services:

Category	Examples	Purpose
Account Information	Name, phone number, email address, national ID	Account registration, identity verification, and service delivery
Usage Data	App interactions, feature usage, diagnostic data	Performance monitoring, app improvement, and user support
Location Data	Approximate or precise location (where enabled)	Location-based services, service routing, and emergency response
Device Information	Device type, OS version, unique device identifiers	Security, fraud prevention, and technical support

3 How We Use Your Data

We use your personal information for the following purposes:

To create and manage your account
To verify your identity and deliver Meru County services
To improve app performance, security, and user experience
To communicate important service updates, alerts, and announcements
To comply with legal and regulatory obligations
To detect, prevent, and address fraud, security, or technical issues

4 Legal Basis for Processing

Under Kenya's Data Protection Act, 2019, we process your personal data based on the following legal grounds:

Consent: You have given clear consent for us to process your personal data for specific purposes.
Contract: Processing is necessary for the performance of a contract to which you are a party.
Legal Obligation: Processing is necessary for compliance with a legal obligation applicable to Meru App.
Public Interest: Processing is necessary for the performance of a task carried out in the public interest.

5 Sharing of Information

We do not sell your personal data. We may share information only in the following circumstances:

With trusted service providers who assist us in operating the app and delivering services
With service partners where necessary for Meru County service delivery or legal compliance
With law enforcement or regulatory authorities when required by law
In connection with a merger, acquisition, or sale of assets, with appropriate safeguards

All third parties with whom we share data are bound by confidentiality obligations and data protection requirements consistent with this policy and applicable law.

6 Data Retention and Security

We retain personal data only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law. We apply reasonable technical and organisational measures to protect your data against unauthorised access, alteration, disclosure, or destruction.

These measures include encryption in transit and at rest, access controls, regular security assessments, and staff training on data protection practices.

7 Your Rights

Under the Data Protection Act, 2019, you have the following rights regarding your personal data:

Right to Access: Request a copy of the personal data we hold about you
Right to Rectification: Request correction of inaccurate or incomplete data
Right to Erasure: Request deletion of your personal data where applicable
Right to Restrict Processing: Request limitation on how we use your data
Right to Data Portability: Request transfer of your data to another service
Right to Object: Object to processing based on legitimate interests or direct marketing
Right to Lodge a Complaint: File a complaint with the Office of the Data Protection Commissioner

To exercise any of these rights, please contact us using the details provided in Section 10. For account deletion, including when you cannot sign in, use our public Account Deletion Request page.

8 Cookies and Similar Technologies

Meru App does not use traditional web cookies. However, we may use similar technologies such as local storage or device identifiers to maintain your session, remember your preferences, and improve app functionality. You can manage these through your device settings.

9 Child Safety Standards

Meru App is committed to maintaining a safe environment for all users. We do not allow any content or behavior that exploits, endangers, or sexualizes children. For child safety concerns, please review our public Child Safety Standards page or contact our Child Safety Team at mymeruapp@gmail.com.

10 Contact Us

For privacy-related inquiries, data subject requests, or any questions about this Privacy Policy, please contact us:

Meru App
For account deletion, use the Account Deletion Request page. For other privacy questions, email us.

Email: mymeruapp@gmail.com

11 Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of significant changes through the app or via the contact information you have provided. Continued use of Meru App after such changes constitutes your acceptance of the revised policy.